Terms and Conditions

Introduction

This website is operated by Goodwill Wine ABN 67 124 390 535. Sales of alcohol products made through the site are made under Victorian Liquor Licence No. 36114849.

Your use of this website constitutes your agreement to be bound by these terms and conditions. These terms and conditions apply when you purchase products from Goodwill Wine via this website. The laws of Victoria, Australia govern this Agreement.

Goodwill Wine may vary these terms and conditions at any time by posting amended terms on this website. The amended terms will automatically apply from the date of posting.

General Disclaimer

By placing an order with Goodwill Wine, you acknowledge that you have read and understood the terms and conditions of this Agreement, and agree to be bound by them.

Under the Liquor Control Reform Act (VIC) 1998 it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000), or for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).

Under state or territory regulations, areas of Northern Territory, Queensland, South Australia and Western Australia are designated "restricted areas" or "dry areas" with respect to the consumption, possession, sale or transport of liquor. Orders to postcodes within these designated areas will not be processed.

Guarantee

Goodwill Wine is committed to providing all our customers with quality goods, and believes in 100% customer satisfaction. To this end we offer a 100% money back guarantee subject to our returns policy.

Along with this commitment to quality, Goodwill Wine promises to give 50% of its net profit from every case you purchase, to the charity or non-profit organisation of your choice.

Accountability

Goodwill Wine works closely with the charities and non-profit organisations that we fundraise for and as we are a licensed fundraiser (fundraising number 11008), by law must provide accurate financial records of all our activities to Consumer Affairs Victoria, pursuant to the conditions laid down in the Fundraising Act 1998.

In order to provide additional accountability, Goodwill Wine commits to an independent voluntary audit each year, the results of which will be posted on our website.

Ordering  – (Price - Payment - Out of Stock)

You will have the opportunity to review your order at any time while you are shopping and before you checkout. We will let you know about any items that are not currently in stock before we process your order. You also agree to pay any postage and handling fees, and any taxes, including the Goods and Services Tax. Goodwill Wine does not sell to overseas customers.

You may order wine from Goodwill Wine by complying with the directions on our website. Your order of wine will constitute an offer by you to purchase the products from Goodwill Wine for the prices displayed on the website on the terms of this agreement.

Goodwill Wine may accept your order by sending you an invoice by electronic communication or by mail. Once your order has been accepted by Goodwill Wine, you cannot cancel or withdraw it without Goodwill Wine's written consent.

The prices and details of our wine are subject to availability and as wine is an agricultural product, they are subject to change without notice.

Delivery

Goodwill Wine receives substantial discounts through Australia Post’s ‘specialty wine service’. Australia Post will deliver Monday to Friday between the hours of 9.00 am - 5.00 pm. If the person accepting the delivery is out and there are no specific delivery instructions, Australia Post will leave a card in the post box to collect the wine at the local Post Office. Please note that we cannot accept instructions to contact you as Australia Post drivers cannot call before delivery.

A case of wine is heavy and can weigh upwards of 18kg. If the case cannot be lifted safely we strongly recommend removing the bottles individually in order to avoid injury. Risk and title in the products passes to you on delivery of the wine to the delivery address or collection point.

Returns Policy

Goodwill Wine will provide a replacement or refund if some or all of the bottles of wine in a case are broken, corked, oxidized, not fit for purchase, not of merchantable quality or not consistent with our detailed tasting notes when they are delivered. We will refund you as soon as the wine is picked up and received back into our warehouse, at the customer’s expense.

The following conditions for refund apply.

  • No more than two bottles from any single twelve-bottle case, or one bottle from any single six-bottle case may be opened.
  • Where possible, the remaining contents of the offending bottle is returned, if the return is for any reason other than breakage.
  • Goodwill Wine must be notified by fax or email of the problem within 30 days of receipt of the goods. Where purchases fall outside of this timeframe or more than two bottles have been opened, the matter will be dealt with promptly on a case by case basis.
  • Any wines collected by Australia Post must be in their original box, or securely packaged, to avoid any further breakages.
Security

With more than a decade as the leader in online payments, PayPal deliver one of the most secure payment platforms in the world. Safeguarding your financial and personal information is one of PayPal’s most important priorities. PayPal automatically encrypts all sensitive information sent between your computer and their systems, ensuring your information is kept private. All information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).

All personal information is heavily guarded, both physically and electronically and to further safeguard your debit and credit card numbers and your bank account details, PayPal do not directly connect their firewall-protected servers to the Internet.

Whilst all care is taken to protect your details, it is however, your responsibility to protect your password from being disclosed to any third party.

Privacy

Your privacy is important to us. Goodwill Wine is committed to protecting the privacy of personal information that we collect about visitors to our site and abides by the National Privacy Principles in the Privacy Act 1988 (Cth).

Information collected by Goodwill Wine will be used solely for the purpose for which it was submitted. Specific information such as contact details are essential to ensure secure delivery and provide receipt of purchase. At no time will your information be used for emails, unless otherwise requested by you.

The spam act 2003 (Cth) requires that we receive your explicit permission to send you our newsletters, promotions or monthly give-aways. Should you have signed up and no longer wish to receive communication from us, please contact us by email and you will be removed from our data base.

Use of Website - (Licensing & Intellectual Property)

All material on this website, including names, logos, trade marks, graphics, texts, icons and images, is the property of, or is licensed to Goodwill Wine and is protected under the Copyright Act 1968 (Cth).

Material and information, either whole or in part, from this web site may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without Goodwill Wine’s prior written permission.

Donations to Non-Registered Charities and NPOs

Goodwill Wine reserves the right to determine where a customer’s donation will go in the event that the customer’s choice of recipient is not a registered charity or non-profit organisation. Goodwill Wine will make all reasonable attempts to locate a charity or non-profit organisation on all existing Australian registers, however in the event that a charity or non-profit organisation is not registered and all reasonable attempts have been made to contact the customer, the portion of the profit will be forwarded to a charity or non-profit organisation deemed by Goodwill Wine to be closest in purpose to that proposed by the customer.

Non Tax Deductability

Goodwill Wine is not a deductible gift recipient and cannot provide a tax-deductible receipt for the purchase of wine or part thereof.

Liability

In no event shall Goodwill Wine or any of the organisations that we represent, be liable to you or to any other person or entity in any way, whether arising under contract, tort or otherwise, for damages of any kind arising from the use of this website, including, but not limited to, direct, indirect, incidental, punitive or consequential damages, lost revenue or profits, lost or damaged data or other commercial or economic loss, that result from your use of, or inability to use, this website.

If this limitation of liability provision shall be deemed unenforceable, either in whole or in part, then such parts as are unenforceable shall be deleted, the remaining parts shall remain in full force and effect and Goodwill Wine‘s liability shall be limited to the greatest extent permitted by law.

Nothing in these terms and conditions shall exclude or limit Goodwill Wine’s liability for death or personal injury directly arising from its gross negligence or Goodwill Wine’s liability for fraud.


WARNING: Under the Liquor Control Reform Act 1998 it is an offence
* To supply alcohol to a person under the age of 18 years (penalty exceeds $6,000)
* For a person under the age of 18 years to purchase or receive liquor (penalty exceeds $500) ABN 94 261 305 987 . Liquor Licence number: 36114849. Fundraising Registration Number 11008. Subject to the provisions of the Liquor Control Reform Act 1998.

Goodwill Wine uses 100% recycled cartons and offsets all of our freight around the country with Greenfleet, planting a variety of native trees in permanent forests that help to reduce soil erosion and provide essential habitat for native wildlife